atn88 Privacy Policy

1. Information We Collect

When you register as an atn88 member, we require some basic information to create your account and ensure the security of our services. The information we collect includes:

• Identity Information: Full name, date of birth, identity card number (MyKad) or passport, nationality.
• Contact Information: Email address, mobile phone number, mailing address.
• Financial Information: Bank account number, e-wallet details (Touch 'n Go eWallet, DuitNow, Boost), information related to deposits and withdrawals.
• Usage Information: Betting history, transaction records, account login and logout logs, activity logs within the platform.
• Technical Information: IP address, device type, operating system, web browser used, general geolocation data.

We may also collect additional information during the identity verification (KYC) process, which may include supporting documents such as a copy of your MyKad, a recent utility bill or bank statement. This process is mandatory to meet our international licensing requirements and to ensure the atn88 platform is free from any fraudulent activity.

2. How We Use Your Information

The personal information you provide to atn88 is used solely for purposes related to the operation of our platform and services. The following is a detailed explanation of how your data is used:

• Account Management: Creating, verifying and maintaining your member account securely.
• Transaction Processing: Processing deposits and withdrawals through supported payment methods, including FPX online banking, Touch 'n Go eWallet, DuitNow, Boost and crypto assets (USDT, BTC, ETH).
• Identity Verification: Conducting KYC checks and AML procedures as required by our licensing regulatory body.
• Customer Service: Providing 24/7 support via live chat and email in Malay and English.
• Service Communications: Sending important notifications relating to your account, transactions, policy changes and promotional information that you have agreed to receive.
• Platform Security: Detecting and preventing fraud, identity theft, unauthorised account use and activities that violate our Terms and Conditions.
• Service Improvement: Analysing usage patterns in aggregate and anonymised form to improve the user experience and platform quality.
• Legal Compliance: Fulfilling reporting obligations to licensing authorities, where required by law.

atn88 will not use your data for any purpose not mentioned above without obtaining your consent first.

3. Sharing Information with Third Parties

atn88 takes seriously our responsibility not to disclose your personal information indiscriminately. Your information may be shared only in the following circumstances:

• Trusted Service Providers: Companies that help us run platform operations, including payment processors, identity verification service providers and technical infrastructure providers. They are bound by strict confidentiality agreements.
• Regulatory Bodies and Authorities: When required by law, court order or a legitimate request from a competent authority.
• Fraud Investigators: Agencies or organisations that assist us in preventing fraud, money laundering and other financial crimes.
• Your Consent: In other situations where you have given express and clear consent.

We do not sell, rent or trade your personal information to any third party for their own marketing or commercial purposes.

4. Data Security Measures

atn88 implements multiple layers of technical and organisational security to protect your personal information from unauthorised access, disclosure, alteration or destruction. The security measures we use include:

• Data Encryption: All communication between your device and our servers is protected by 256-bit SSL/TLS encryption. Sensitive data in our databases is also encrypted at rest.
• Two-Factor Authentication (2FA): Members are encouraged to enable two-factor authentication for an additional layer of protection on their account.
• Continuous Monitoring: Our systems are actively monitored to detect any suspicious activity, intrusion attempts or security anomalies.
• Internal Access Controls: Access to member personal data within our organisation is restricted to staff with a legitimate work need, and every access is logged for audit purposes.
• Security Testing: Our infrastructure is subject to periodic security assessments and penetration testing by independent experts.

While we take all reasonable precautions, no security system can guarantee complete absolute protection. Should any security incident involving your data occur, we will notify you within the timeframe required by our licensing obligations.

5. Cookies and Tracking Technologies

atn88 uses cookies and similar tracking technologies to improve the user experience, maintain login session security and understand usage patterns on our platform.

Types of cookies we use:

• Essential Cookies: Required for basic website functions such as staying logged in, session management and security. These cookies cannot be disabled.
• Functional Cookies: Store your preferences such as preferred language, account settings and incomplete form entries for your convenience.
• Analytical Cookies: Collect information about how you use our website in aggregate and anonymised form, helping us improve our services.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect certain functions within your account. By continuing to use the atn88 platform, you agree to the use of cookies as described here.

6. Your Rights Regarding Personal Data

As an atn88 member, you have the following rights regarding your personal information that we hold:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right of Rectification: You have the right to correct any information that is inaccurate or incomplete.
• Right of Erasure: In certain circumstances, you may request that we delete your personal information, subject to legal and licensing retention requirements that are binding on us.
• Right to Object: You may object to the processing of your data for certain purposes, such as marketing communications.
• Right to Data Portability: You may request that your data be provided in a machine-readable format for transfer purposes.
• Right to Withdraw Consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time.

To submit any request relating to your data rights, please contact the atn88 customer service team via 24/7 live chat or our support email. We will endeavour to process your request within a reasonable timeframe.

7. Cross-Border Data Transfers

As atn88 operates under international licensing, your personal information may be processed or stored on servers located outside Malaysia. In such situations, we ensure that cross-border data transfers are carried out with adequate safeguards, including:

• Data transfer agreements that comply with internationally recognised data protection standards.
• The use of standard contractual data protection mechanisms between atn88 and our service providers.
• Ensuring that any party receiving your data maintains a level of protection equivalent to what we provide.

By using atn88's services, you acknowledge and agree that your information may be transferred, stored or processed outside Malaysia as required for the operation of our services.

8. Child Protection and the Age Limit of 21

The atn88 platform is restricted to users aged 21 and above only. We do not knowingly collect or store any personal information from individuals under the age of 21.

All prospective members are required to verify their age during registration, and our KYC process is designed to identify and reject registrations from individuals who do not meet this age requirement. Should we find that information has been collected from someone under the age of 21, the account in question will be terminated and the data will be deleted immediately.

If you have reason to believe that someone under the age of 21 has registered or is using our platform, please contact our support team promptly.

9. Changes to This Privacy Policy

atn88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operations, legal requirements or industry best practices. Whenever there are material changes, we will:

• Update the "Last Updated" date shown at the top of this page.
• Send a notification to the email address registered to your account, for significant changes.
• Display a prominent notice on our platform for an appropriate period.

We encourage you to review this page periodically. Continued use of the atn88 platform after any changes take effect constitutes your acceptance of the latest version of this Privacy Policy. If you do not agree with the changes, you may close your account by contacting our customer service team.

10. Contacting Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how atn88 handles your personal information, our team is ready to assist through:

• 24/7 Live Chat: Available directly on the atn88 platform, in Bahasa Melayu and English.
• Support Email: [email protected]

We are committed to responding to every privacy-related enquiry seriously and within a reasonable timeframe. For formal complaints relating to data processing, you also have the right to refer the matter to the relevant regulatory authority in your jurisdiction.

By registering and using the atn88 platform, you confirm that you have read, understood and agreed to this Privacy Policy in its entirety.